FAQs

Catchride is a selfriding scooter rental where the user can rent a scooter for the ride and return it to the drop-off location.
Easy! We give you a scooter on rent for you to ride. We don't take your privacy away and we offer freedom of preferred routes of our users.
Catchride is available in Greater Ahmedabad area. We are somewhere nearby your current location. Contact us on 9023400538 for any booking assistance.
Please refer to our Get In Touch section for pick up locations.
User can ride it to anywhere in Ahmedabad and Gandhinagar region. But vehicle must be back to its original pickup location.

USER GUIDE

We ask for a valid Driving Licence (issued by the State authority), Aadhar Card, and a Selfie to use Catchride service on a rent.
Contact our friendly team to make a booking and they will guide you for the booking process
Catchride scooter can be booked max 1 day in advance - min deposit is payable at the time of booking on call
Good question. Booking can be made for from 1 day to 1 month depending on your requirement for the booking tenure.
That is exactly what Catchride offers. Book your ride and go where you want to go and return the Catchride scooter at the pickup location so that we can keep it ready for future use.

SAFETY

Two is a good number. We do not allow more than 2 people in total when riding with Catch
We always make sure that user has a safe ride and therefore the max speed limit is 70 and a penalty of 300 Rs is applicable for the violation of the road rule. Also, Catchride does not cover any breakdown if above mentioned speedlimit exceeded
Catchride provides a safety helmet with every scooter when booked for ride.
Catchride does not take responsibility in such cases. However, if you're involved in an accident, please contact our support team asap and we will advise you what to do next. Charges are still applicable. Our operating hours are 10:30 AM to 06:30 PM Mon to Sat except public holidays.

PRICING& CHARGES

Catch takes a total of 500 Rs as a security amount during your trip booking. Don't worry! Your deposit is refundable. However, 15 days it takes initialing this request post no pending e-Challan under your booking.
Wisely asked! Charges vary depending on your booking tenure. Our rental plans are designed to suit your requirement. Ask out support team on 90234 00538
Easy! There're different payment options. We accept UPI, GPay and Card payments.
Catchride provides two-wheeler with enough fuel to reach nearest petrol station.
Fuel is not included in the booking but enough to get to the nearest petrol station as mentioned earlier.
Fuel is on user. Please ride to the nearest petrol station and refill as per your requirement.

  • • User must submit printed fuel receipt before ending the trip.
  • • Fuel time must be within your ride time.
  • • Cashback will be added in Catch wallet only and will be used for future trips only.
  • • One fuel receipt for one day will be applicable.
Please get the tyre fixed and Catchride will not be responsible for any refund as such as this does not fall under maintenance issues.
No, you do not need To pay anything For your cancelled ride. You can book your next ride.

LEGAL AND COMPLIANCE

We hold your deposit for at least 15 days, and only post no e-Challan we release it. Catchride has no obligation in such circumstances.
We will highly recommend parking only where it is safe to. Catchride does not take any responsibility and neither reimburses anything for any road rules or parking violation.
Please treat this as you treat your own vehicle. If something happens that caused damage to the vehicle then please take responsibility and let us know of any.

USER SAFETY

Q. 1 => Do I have to pay any security deposit?
A. Yes. Security deposit of 500 rupees is payable when making a booking. Deposit returns after 15 days once the vehicle has been returned in its original condition.
Q. 2 => How charges are calculated?
A. We offer multiple rental plans including ONE DAY, 7 DAYS and HALF MONTH and ONE MONTH rental. Charges are based on rental plan vehicle is booked for.
Q. 3 => What are the payment methods for booking?
A. Payments are accepted online through Paytm, GPay, PhonePe, and through Card
Q. 4 => Who will pay for the fuel during the trip?
A. Catchride provides enough fuel to reach nearest petrol station for refilling