FAQs

Catchride is an independent scooter ride where user can rent a scooter for ride and return it to nearest drop off point from his current location after the ride is complete.
We give you a scooter on rent for you to ride. This is a self driven service where user takes the scooter from us to ride on his own.
Are you in Ahmedabad? Great! We are somewhere nearby your current location. Please tap the app and it will tell you where to Catch from. If we are far from you then we will soon launch our services close to your place. Please visit our website location section to see our cities we operate in.
Please check in the app and it will give your nearest our point location.
User can ride it to anywhere but must bring it back to the same city from where it was originally picked up and normal charges are applicable for such rides as explained above

USER GUIDE

Are you over 18 years of age and have a valid driver’s licence? If the answer is yes, then yes, you’re eligible. Please download our application today and let us complete your signup process fast.
Follow 3 easy steps. Download our app, upload your driver’s licence and a selfie and the rest we will do for you. We promise that soon will send you a confirmation message after the above steps completed.
Catchride booking is reserved for 20 minutes from your booking confirmation so that rider gets enough time to reach the pickup point.
We understand your need so will let you keep Catchride with you for as long as you need it. We charge per ride and the total time used during your booking. Please see below on how charged are calculated
That is exactly what Catchride is for. Book your ride and go where you want to go and return Catchride scooter at your nearest Catch point so that we can keep it ready for future booking.

SAFETY

Two people, in total. We do not allow more than 2 people in total when riding with Catchride scooter.
We always make sure user has a safe ride and therefore the max speed limit is 70 and penalty of 300 Rs will be applicable for the violation of the road rule.
Catchride scooters are keyless. That's whay Catchride always encourages users to carry his/ her own Safety helmet/ kit.
Please open the app and press the START button to scan the QR code located near the meter on scooter. START button will only appear if your booking is confirmed.
Please check in the app if you have got sufficient balance in the wallet. If not, please maintain minimum balance of 500 rupees to make a booking.
Catchride does not take responsibility in such cases. However, if you’re involved in an accident, please contact our support team asap and we will advise you what to do next. All the charges are fully applicable and to be born by user.

PRICING& CHARGES

Catchride takes total of 500 Rs as a security amount during your trip booking. Don’t worry! Your deposit is returned within 48 hours of your trip is completed
We don’t charge anything upfront. What we charge is only 3 rupees per kilometre and 25 paise per minute. So, total time user keeps Catchride scooter with him and total kilometres ride on Catchride.
Our application will only allow you to make a booking if you have got balance of minimum 500 rupees in the wallet. There’re different payment gateways including Paytm and credit card. Please refer the wallet section in menu bar in the app.
Catchride scooters are mostly filled with fuel. But if you’re going for a long trip and the fuel is not enough then please contact our support team and they will advise you on how refilling works.
Catchride will never ask you to pay extra for the fuel on hourly rental. Our charges already include fuel on hourly rental bookings.
Our scooters are mostly full tank. However, if this is the case then please drop the scooter and END the ride at any nearest Catchride point and rebook a new scooter to ride.
Please get the tyre fixed and Catchride will refund repair cost if this happens at the end of your booking.
No, you don't need to pay anything for your cancelled Ride. You can rebook your ride immediately if first one got cancelled.

LEGAL AND COMPLIANCE

You are responsible for any fine or penalty during your trip with Catchride. Catchride has no obligation in such circumstances.
We highly recommend you to park only where it is safe to do so. Catchride does not take any responsibility and neither reimburses anything for any traffic or parking rules violation.
Please treat this as you’d treat your own vehicle. If something happens that caused damage to the vehicle then please take responsibility and let us know of any.

USER SAFETY

Do I have to pay any security deposit?
Yes. Security deposit of 500 rupees is payable when starting a ride. Deposit returns within 48 hours from the trip has ENDED.
How charges are calculated?
We offer both HOURLY rental and LONG TERM rental. For HOURLY rental, charges are 3 rupees per km plus 0.25 per minute. For LONG TERM renal, charges are calculated based on number of days the vehicle is booked for.
What are the payment methods for booking?
Payments are accepted online through Paytm, GPay, PhonePe, Amazon Debit/ Credit Card etc...
Who will pay for the fuel during the trip?
If you are renting a catchride vehicle then its our responsibility to provide a 2 wheeler with Fuel.